- Thread Author
- #1
TheVictors
Well-known member
- Joined
- Sep 26, 2011
- Messages
- 14,205
So one of my direct reports -- a late-40's divorcee/single mother of a 15yr old -- started with us in May. She's nice and friendly, but very frustrating to manage.
She is good on the phones (sales) but has been making critical mistakes with accuracy of information which is a BIG problem in finance. Worse than the misspoken terms by phone are her emails.
She is, a very big, fan, of extra commas and utilization of $5-words that don't make sense in the context. Two weeks ago, we held a meeting about emails and what to send/not send and I thought I was pretty clear.
"Per our conversation, please see attached" and so forth is what I told her to stick with. Not ten minutes after our meeting I get an email forwarded to me that was precisely the opposite of what we'd discussed. She took the three bullet points provided her and re-wrote them, adding in a bunch of superflous crap.
So on Friday, during her quarter review, I again asked her to stop it with the emails and to only use the templates I provided. I asked her to CC me on her emails for the week and of the eight she sent yesterday, three were in complete contrast to our chat.
I don't know what to do but I feel like a broken record. How many times do I have to say something before it sticks? Worst of all, she thinks she's really great at her job but had quite a bit of critical feedback from her co-workers, for whom she works. And aside from all the commas, she's the master of cliches ...
"just want to get on your radar..."
"at the end of the day, ..."
"just calling to touch base..."
I've tried coaching her on this and she told me not everyone is an English major ...which is wholly besides the point. My degree has nothing to do with it - I think she's either an idiot or suffering from debilitating ADD, or something.
I just sent her a very blunt email and said I was tired of repeating myself and she replied, arguing with me, insisting that she isn't sending unnecessarily long emails ....but she is!!
What the fuck??
How do you resolve this?
She is good on the phones (sales) but has been making critical mistakes with accuracy of information which is a BIG problem in finance. Worse than the misspoken terms by phone are her emails.
She is, a very big, fan, of extra commas and utilization of $5-words that don't make sense in the context. Two weeks ago, we held a meeting about emails and what to send/not send and I thought I was pretty clear.
"Per our conversation, please see attached" and so forth is what I told her to stick with. Not ten minutes after our meeting I get an email forwarded to me that was precisely the opposite of what we'd discussed. She took the three bullet points provided her and re-wrote them, adding in a bunch of superflous crap.
So on Friday, during her quarter review, I again asked her to stop it with the emails and to only use the templates I provided. I asked her to CC me on her emails for the week and of the eight she sent yesterday, three were in complete contrast to our chat.
I don't know what to do but I feel like a broken record. How many times do I have to say something before it sticks? Worst of all, she thinks she's really great at her job but had quite a bit of critical feedback from her co-workers, for whom she works. And aside from all the commas, she's the master of cliches ...
"just want to get on your radar..."
"at the end of the day, ..."
"just calling to touch base..."
I've tried coaching her on this and she told me not everyone is an English major ...which is wholly besides the point. My degree has nothing to do with it - I think she's either an idiot or suffering from debilitating ADD, or something.
I just sent her a very blunt email and said I was tired of repeating myself and she replied, arguing with me, insisting that she isn't sending unnecessarily long emails ....but she is!!
What the fuck??
How do you resolve this?